Chamberlain Case Study

Home Awareness with Chamberlain MyQ Garage

Chamberlain is world’s largest garage door opener manufacturer. The company sells its products under several brand names and channels and is popular both for DIY and professional installations. After intensive market research among homeowners, Chamberlain confirmed a common usability issue that impacted a significant majority of its customers: the “U-Turn Problem”.

A few minutes after leaving their home, most garage door opener owners experience a nagging worry about whether they closed their garage door. Many homeowners will actually turn their car around and drive back home just to double check. Wanting to improve the consumer’s user experience with their products, Chamberlain’s connected garage door opener project was born. Chamberlain now markets their Internet-connected garage door openers as a “peace of mind” purchase and reports that their customers open the app an average of four times per week.

Working with Arrayent

Chamberlain is using the Arrayent Connect Platform for one of the market’s first and most valued, Web-connected garage door openers. With the ability to alert homeowners about open doors and malfunctions, the Chamberlain MyQ Garage uses a free app (available on Android and iOS) which enables customers to remotely control their garage door opener from anywhere in the world.

The Arrayent Connect Platform provides the ability for Chamberlain to build complete connectivity into their entire line of garage door openers and to enable homeowners to use the Chamberlain app with other garage door manufacturers. The security and peace of mind that comes with knowing the status of a homeowner’s garage door provides great value to homeowners, and enables a safer, more secure home environment.