Arrayent for Professionally Installed Products

A connected product line can build stronger installer channel, which makes you even more competitive.

The strength of your product installer channel will make or break your product line, and could even mean your company’s commercial success. Putting more money into an Installer’s pocket is what enables a strong and loyal installer channel. The good news is that the smartphone revolution is easier for you (and your competitors) to do exactly that. With smartphone connected products, you can help your installers:

  1. Deliver better and more efficient customer service,
  2. Continue business relationship with the home owner after the install,
  3. Sell more add-on products, and
  4. Create a positive brand experience.

Below are examples of how connected products can help you build a stronger channel.

  1. Deliver better and more efficient customer service (reduce truck rolls)

    2. A truck roll costs your installer $125 or more. So any feature that reduces the need for a truck roll means more money in your installer’s pocket. Examples include:

    • Home theater. Component reboot can get most home theaters back up and running 30% of the time. By installing UPS with remote reboot feature, installers can reduce truck roll costs by 30%. That’s why Monster Cable has added internet connectivity to their home theater UPS, the HTUPS 3700. See here.
    • Landscape management. The state of the art strategy for keeping landscapes green during hot summer days is sending out a truck around to the properties under management once a day. That costs the typical landscaping company $10,000 a month in diesel fuel. A sprinkler controller that reports weather data, water pressure, water flow and electrical integrity of the system back to a web application “central control” can eliminate the that $10,000 monthly fuel cost.
    • HVAC and Appliances.. It takes at least two truck rolls ($250) to fix an appliance (one to diagnose the problem, the second to bring the correct part for repair.) An internet connected HVAC and appliance (i.e. Garage door opener) that report error codes back to a web application can eliminate the first diagnosis truck roll. Example here.
  2. Continued customer relationship after the install

    When your product is designed to send a message to your customers, telling them the products needs attention, you are in a very strong position to recommend the homeowner to your best installers. And because you are doing the referral, you have a reason for your installers to do a great job for you and their customers. Examples message applications include:

    • Garage door installer: door service every 10,000 operation cycles.
    • HVAC installer: HVAC maintenance, and purchase and install clean filters to save on their energy bill.
    • Home irrigation system: annual springtime system health check.
  3. Sell more add-on products

    4. When your installers replace an old thermostat with a smartphone connected thermostat, he or she is in an excellent position to recommend your other connected products. Customers will be more trusting about your installer’s recommendations, and far less likely to try "price shop" their way to the lowest possible dollar figure. Your installers will appreciate that you are giving them the opportunity to sell more products, putting more money in their pockets.

  4. Installation assistance - positive brand experience

    5. Installers have a “time is money” business model, and many installers hurry up to get to the next job, rather than doing the job right. Poor HVAC installs results in consumers paying more on their energy bills than they should. An internet connected product enables you to observe the product operation, and if unusual operating bounds, you can get your installer to re-check their installation. Preferably you can have the installer run “installation diagnostics” or have factory tech support run diagnostics to ensure a proper installation, so that the installer does the job right the first time.

    Together these connectivity features help to ensure you have the strongest brand reputation possible.

    Product installers (also called custom installers, or system integrators) for HVAC, garage doors, irrigation systems or home video products, have already mastered a tremendous amount of technical information. But they are not IT experts. Arrayent makes sure that the connectivity between the product itself and a smartphone or web application instance is just dumb simple to install. Ensuring a fast and easy Internet connectivity installation is where Arrayent can help you build a stronger bond with your installer channel. Send us an email to learn more today.